1. Information We Collect
Information you provide to us
- Account information — such as your name, email address, age, and profile details you add when creating or managing an account.
- Health and wellness information — information you choose to log or share in the app, such as meals and food photos, lab reports and biomarker values, sleep, physical activity, body measurements, health goals, and messages you send to the AI companion. This may include information that is considered sensitive health data.
- Early-access (waitlist) information — if you join our early-access list on the website, we collect your first and last name, age, email address, and (optionally) your primary health goal.
- Communications — information you include when you contact us, such as the content of your emails.
Information collected automatically
- Device and usage data — such as device type, operating system, app version, language and time-zone settings, and diagnostic logs (for example, crash reports and performance data) that help us keep the Service reliable.
We do not collect your precise location, and we do not use third-party advertising trackers.
2. How We Use Your Information
- To provide, operate, and personalize the Service — including generating insights, summaries, and guidance based on the information you log.
- To process the content you share (such as meal photos, lab reports, and chat messages) so the AI companion can respond to you.
- To maintain, secure, and improve the Service, diagnose problems, and develop new features.
- To communicate with you about your account, early access, updates to the Service, and support requests.
- To comply with legal obligations and enforce our Terms of Service.
3. AI Processing
LivFit AI uses artificial-intelligence models, including models operated by third-party providers, to generate responses and insights. When you interact with the AI companion, relevant content you provide (for example, a chat message, meal photo, or lab value) is transmitted to these providers for processing on our behalf. We share only what is needed to generate the response, and we require our providers to handle this data under contractual confidentiality and data-protection safeguards.
4. How We Share Information
We share personal information only in the following circumstances:
- Service providers — with vendors that help us run the Service, such as cloud hosting, data storage, and AI model providers, who may process data solely on our behalf and under our instructions.
- Legal reasons — when required to comply with applicable law, regulation, legal process, or enforceable governmental request, or to protect the rights, safety, or property of LivFit AI, our users, or others.
- Business transfers — if LivFit AI is involved in a merger, acquisition, or sale of assets, in which case we will notify you before your information becomes subject to a different privacy policy.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. If you delete your account or ask us to delete your data, we will delete or de-identify your personal information within a reasonable period, except where retention is required by law or for legitimate purposes such as security, fraud prevention, or record-keeping.
6. Security
We use technical and organizational measures designed to protect your information, including encryption of data in transit and access controls that limit who can view your data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security — but we work continuously to protect your information and will notify you as required by law if a breach affects your data.
7. Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Access the personal information we hold about you;
- Correct inaccurate or incomplete information;
- Delete your personal information;
- Receive a copy of your information in a portable format; and
- Withdraw consent where processing is based on consent.
To exercise any of these rights, email us at support@livfitai.com from the address associated with your account. We will respond within the timeframe required by applicable law.
8. Children’s Privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you are between 13 and 18, you may use the Service only with the involvement and consent of a parent or legal guardian. If you believe a child has provided us personal information, please contact us and we will delete it.
9. International Data Transfers
Your information may be processed and stored on servers located in countries other than your own. Where we transfer personal information internationally, we take steps designed to ensure it receives an adequate level of protection consistent with this policy and applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Service or by email before the changes take effect. The “Last updated” date at the top of this page shows when this policy was most recently revised.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your information, write to the team at support@livfitai.com. We read and respond to every message.